Data Deletion Instructions

Your right to deletion

SMSGo.lk is operated by Sphiria Digital Studio (Pvt) Ltd. You can ask us to delete your SMSGo account and the personal data linked to it at any time. This includes data we received when you signed in with Google or Facebook, or when you connected a WhatsApp Business account to SMSGo.

How to request deletion

1. Email [email protected] from the email address registered to your SMSGo account, with the subject Data Deletion Request.
2. Include your account name and, if relevant, the WhatsApp Business phone number you connected.
3. We will confirm the request by email to verify that you own the account.
4. We complete the deletion within 30 days and email you a confirmation with a reference number.

Remove SMSGo from Facebook or WhatsApp

You can also revoke SMSGo's access directly in Meta at any time:

• Facebook: go to Settings & privacy, then Settings, then Apps and websites, select SMSGo and choose Remove.
• WhatsApp Business: in Meta Business Suite, open Business settings, then Integrations, then Connected apps, select SMSGo and remove it.

Revoking access stops new data reaching us. To delete data we already hold, send the request above.

What we delete

• Your profile, login details, API keys and connected account tokens.
• Contacts, contact groups, message templates and scheduled messages.
• SMS and WhatsApp message content and conversation history.
• Uploaded documents, such as sender mask authorization letters.

What we must keep

Sri Lankan law requires us to keep some financial and regulatory records, such as invoices, payment records and sender mask approvals reported to telecom operators. We keep only what the law requires, for as long as it requires, and then delete it. See our Privacy Policy for details.

Contact

Questions about your data: [email protected]