1. SMS Credit Purchases
SMS credits purchased through SMSGo.lk are generally non-refundable once credits have been added to your account.
2. Eligible Refund Requests
Refunds may be considered when:
Duplicate payments occur
Technical errors result in incorrect billing
Services cannot be provided due to a verified platform issue
3. Non-Refundable Situations
Refunds will not be provided for:
Used SMS credits
Incorrect recipient numbers supplied by users
Failed campaigns caused by customer errors
Sender ID rejection by operators
Delays caused by telecom networks
4. Refund Request Procedure
To request a refund, follow these steps:
1
Contact support within 7 days of the transaction.
2
Provide payment details and account information.
3
Explain the reason for the request.
5. Processing Time
Approved refunds may take 7–14 business days depending on payment providers and banking institutions.
6. Service Credits
In certain situations, SMSGo.lk may issue service credits instead of monetary refunds.
7. Contact
📧 Email: [email protected]
🌐 Website: https://smsgo.lk